WinLum Privacy Policy

WinLum's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by WinLum anytime you interact with WinLum, such as when you visit our website, when you purchase WinLum services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at WinLum, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, updates, special offers, and events that you might like to hear about.

If you do not want WinLum to keep you up to date with WinLum news, updates and the latest information on services click myprivacy and update your personal contact information and preferences.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better service. For example:

We may ask for your personal information when you're discussing a service issue on the phone with an associate, downloading a form, registering for a seminar, participating in an online survey, or inquiring about a service.

When you interact with WinLum, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the WinLum service you purchased, and information relating to a support or service issue.

We also collect information for market research purposes - such as your industry and use of the service you purchased from WinLum- to gain a better understanding of our customers and thus provide more valuable service.

We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

We may use personal information to provide services that you have requested as well as for auditing, research, and analysis to improve WinLum's services.

Publicly displayed information is public

If you use a bulletin board or chat room on a WinLum website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. WinLum is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, WinLum will collect that information from your interaction and the information will become publicly available.

When we disclose your information

WinLum takes your privacy very seriously. WinLum does not sell or rent your contact information to other marketers.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for WinLum to make certain personal information about you available to companies that WinLum has a strategic relationship with or that perform work for WinLum to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with WinLum's policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

WinLum takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Integrity of your personal information

WinLum has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at myprivacy. And you can request a copy of your personal information, your service history, and your interactions with our sales and support agents by contacting us at info@winlum.com

Cookies and other technologies

As is standard practice on many corporate websites, WinLum's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. WinLum will not use the information collected to market directly to that person.

Our WinLum commitment to your privacy companywide

As we said, WinLum takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to WinLum employees and strictly enforce privacy safeguards within the company.

WinLum's website has links to the sites of other companies. WinLum is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about WinLum's Customer Privacy Policy or data processing, please contact us.

If you do not want WinLum to keep you up to date with WinLum's news, updates and the latest information on products and services click myprivacy and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

WinLum may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Last updated May 10, 2008